Description
The IT Regional Systems Coordinator (RSC) is a member of the IT Department who works in an office other than San Francisco, the Firm's headquarters. (Littler Mendelson is a national law firm with multiple offices throughout the United States.) An RSC is assigned to one or more offices. Office assignments are based on the size and location of the office(s).
The RSC provides a variety of IT-related services to their region, including application and technical support, user training, equipment procurement and management and process development.
The RSC is the liaison between the IT Department and their region. In this capacity, they are tasked with ensuring that the offices and users in their region are receiving the products and services provided by the IT Department in a manner consistent throughout the Firm. The RSC reports to the IT Operations Manager in San Francisco and works closely with each Office Administrator in their region. The RSC carries a cell phone and/or Blackberry provided by the Firm for communication and escalation purposes as necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Essential Job Functions: Duties and responsibilities which are necessary for successful job performance:
1. APPLICATION SUPPORT: As appropriate, provide or coordinate end-user support for Firm-standard applications. (Note: All initial requests for support are normally directed by the user to the IT Help Desk in SF, who will then involve the RSC as necessary.)
2. TRAINING SERVICES: Deliver Firm-standard new user training, utilizing the specific curriculum and materials developed by the Training Department. Coordinate and/or deliver other user training in accordance with the needs of the office and/or department.
3. TECHNICAL SUPPORT: As appropriate, provide or coordinate basic support, installation services, and maintenance for computer and network equipment provided by the Firm. Perform network-related support as requested by and under the direction of the Network Operations Department.
4. HARDWARE SERVICES: Proactively identify equipment needs for each office and coordinate procurement of it in accordance with Department policies and procedures. This includes participating in a lead role during office openings, moves, and upgrades. The RSC must obtain equipment necessary for the move in a timely and cost-efficient manner. Maintain a current inventory of all IT-related equipment for each office following the specific tracking methodology provided by the IT Department.
5. GENERAL SERVICES: As their IT representative, maintain a team-oriented relationship with each Office Administrator (OA) in the region to ensure that their IT-related needs are met in a timely, consistent, and supportive fashion.
-Function as liaison to IT-related vendors.
-Coordinate management and maintenance of loaner laptops and projectors as appropriate in each office.
-As appropriate, assist users in each office to follow and/or adhere to Firm policies and procedures regarding software, hardware and network.
-Direct requests for non-Firm standard software to the appropriate SF personnel for testing and approval before implementation.
-As required, provide on-site support for national and state conferences.
-As required, provide support in offices outside of assigned region.
-As required, participate in IT department projects and programs, including rollouts, upgrades, and modifications as assigned by IT Support Manager.
-Deliver and/or coordinate any of the above-mentioned services following all appropriate department policies and procedures. This includes issue ---reporting, tracking, and resolution by utilizing the problem tracking and remote support tools used by the Department.
-Maintain computer and printer asset tracking information for assigned offices.
6. Regular and predictable attendance is an essential function of the job.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
1. Thorough knowledge of standard law firm applications (i.e., Microsoft Office, iManage, Interaction the Legal MacPac and/or DTE a plus) normally acquired through certified coursework or equivalent. College degree preferred.
2. Three years of progressively responsible work experience with PC-based legal or professional services firm/organization in order to gain experience in resolving complex computer problems. Law firm experience a plus (legal support staff or technology position.)
3. Must have at least one year of recent work experience in the technology field, either as a trainer or as support provider.
4. Ability to demonstrate familiarity with LAN/WAN and computer networks. Hardware troubleshooting (intermediate to advanced levels of hardware support work a plus) experience. A basic understanding of networking concepts preferred but not required.
5. Must be able to travel as necessary to provide equal and appropriate support to each office in the region. Additional travel as required, including Firm sponsored conferences, and to attend periodic meetings and training in San Francisco.
6. Interpersonal skills necessary in order to maintain effective relationships with attorneys, and staff in person, by email, and telephone to provide information with ordinary courtesy and tact.
7. Ability to organize and prioritize numerous tasks and complete them under time constraints with little supervision.
8. Work occasionally requires a high level of mental effort and strain when performing essential duties. Must be able to perform the essential duties of the position with time constraints, interruptions and stress.
9. Work frequently requires more than 40 hours per week to perform the essential duties of the position.
10. Work requires a reasonable amount of physical activity such as moving computers and printers and connecting cables under furniture.
EMPLOYMENT WITH LITTLER MENDELSON: The above statements are intended to describe the general nature of the job and do not represent that all such duties will be performed by all individuals who hold the job. The list of duties is not exhaustive in that incumbents may be assigned other duties in addition to those shown. All employees of the firm are expected to:
· Promote positive work habits, including effective and timely communication, teamwork and respect for co-workers.
· Provide constructive guidance to other employees and representatives of third parties who do business with the firm.
· Comply with safe work practices, including the use of safe work procedures, maintenance of a safe working area, and the use of safety equipment.
· Contribute to providing the highest quality of products and services to clients.
· Understand and appropriately apply the firm's practices and procedures.
SCOPE OF JOB DESCRIPTION AND MODIFICATIONS: This job description does not limit the tasks that an employee may reasonably be requested to perform. Substantive changes to this job description may be necessary to meet the changing business needs of the firm. Any substantive revisions to this job description require the approval of the CTO. Notwithstanding this Position Description, all Littler Mendelson employees are at-will employees – each may resign at any time and for any reason, and the firm is free to terminate the employee at any time, with or without cause and with or without notice.
Position Type: | Full Time |
Travel Required: | 10% of the time (approximate) |
How to Apply
Contact by email please.
Company Information
Littler Mendelson, P.C.
3344 Peachtree Road, N.E.
Atlanta, GA 30326
US
Contact Information
Leslie Kaufman (Add to Contacts)
Contact by email please.
(404) 233-0330
Fax (404) 920-3214
lkaufman@littler.com
